Refund Policy

RECEIVED A FAULTY ITEM?

We're sorry to hear you have received a faulty item! At Coco & Dee, we take great pride in our quality and craftsmanship of each and every item. Customer satisfaction is our highest priority.

If you notice any damage when you receive your package, notify us right away; please send clear pictures of broken/damaged items and we will arrange for a prompt replacement at NO COST to you! If you need to exchange it for the same item, send us an email at support@cocoanddee.com 

You must send us an image/video of the broken/faulty product to be eligible for replacement. You must inform us of the faulty/damaged product within 48 hours of it being signed for otherwise we cannot provide replacement for damaged item. Please note - we do not provide refunds for damaged items but will gladly replace them for no cost to you and will make sure you are satisfied with your purchase. 

To be eligible for a return and replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned with tracking within 3 days of us providing a return address and a return request must be made within 7 days of customer receiving the item. $25 fee per item will be charged for all change of mind or incorrect size returns for replacement where we provide a free return label.

As per our money back guarantee, If reshipping is not feasible because the product is unavailable or for any other reason, we will provide a full or partial refund (in cash or store credits). 

Rest assured, if something is not right, we will make it right as customer satisfaction is our priority.

DO I HAVE TO PAY FOR THE RETURN?

We will be responsible for shipping costs and product replacements for those products that meet the following conditions:

- Products with manufacturing defects that make it impossible to use

- Product received is totally different from the order


The buyer is responsible for shipping costs for any other reason not listed above.

Additional non-returnable items:

Items sold with a discount 
Gift cards
Hygienic articles
Items that are in sale
Customized items


WHERE DO I SEND MY RETURNS?

The customer support will contact you to provide the return address once your return is approved. The item can only be returned to the return address provided by customer service and no other address even if there is a return address mentioned on the parcel Coco & Dee will not claim any responsibility of the return if it is returned anywhere except the return address provided by us. The product must be sent through a postal system that allows tracking, tracking number must be provided to customer support to follow up. Once customer support has received the item, we'll be able to make a refund or delivery of a new product. Items must be returned with tracking within 3 days of us providing a return address and a return request must be made within 7 days of customer receiving the item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund after 5 business days since it was processed, please check with your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cocoanddee.com

Thank you for your understanding!

*30% handling and restocking fee applies to all returned products for any reason for refund only. For change of mind and incorrect size return and replacement, $25 fee per item will be charged where we provide a return label.